Our Service To You

An excellent order, delivered as agreed,
the salmon was delicious and fresh and the smoked ham wonderful... you just can't get this quality in the shops!
Diana James

Fresh Food - Friendly Service - Reliable Delivery

Freshly prepared smoked salmon, fish, chicken, duck & cheese and smoked food gift hampers for home delivery , (no minimum order, delivery charge from £4.95). Buy online or download our latest pricelist and simply post or phone for orders, enquiries & any further information. Our phone lines are open from 8.30am – 4.30pm on normal weekdays.  

Trade Enquiries

We supply chefs, caterers, cafés, farm shops and delis.  If you are a trade customer, please request our wholesale prices.

joandjonathan
joandjonathan
joandjonathan
 

Passion and Lifestyle

Find out more about us in this short film made by Quality Cottages

Fresh Produce

Our products are sourced with care, freshly prepared and vacuum-packed.  We do not freeze any products at the smokehouse.  This means they are all suitable for home-freezing without loss of flavour or texture. Alternatively they should be kept refrigerated at or below 3°C and should always be consumed within 3 days of opening. 

The shelf life of our food varies from 10 and 28 days depending on the particular product.  It helps us greatly to receive orders with some notice so that we can plan our production to meet delivery needs.  This means that we can pass on as much product life to our customers as possible.

Promotions

To receive news of special offers, seasonal buys and recipes, please register to sign up to our monthly e-newsletter. We promise not to bombard you with messages – and we will never pass on your details to any third party.

Packaging

Our produce is packaged in smart but simple gold vacuum packs. Our packaging is kept to a minimum to reduce the cost to you and to minimise its environmental impact. The quality of our range of luxury foods is in the eating, not in expensive packaging that ends up in the bin.

Orders are generally dispatched in insulated outer packaging. Each parcel carries a label indicating that the contents are perishable and the date they should reach a refrigerator, which is a maximum of 48hours dependant on weather conditions.

The packaging of our larger hampers, (gourmet boxes, feasts and larders) is either re-usable or recyclable. Please feel free to return the insulated liners of these boxes to us for re-use or enjoy using them for your own picnics.

Provenance

We take great pride in knowing the exact provenance of everything we buy. We source our fresh foods with great care from quality UK suppliers only and process them at our own smokehouse.

We purchase only premium grade, sustainably farmed salmon, sourced  from one independently owned farm, which is RSPCA Freedom Foods certified.  The salmon are fed a diet of high quality fish meal and fish oils derived from wild caught small fish, such as capelin, which they would eat in the wild. They are low density reared in high currents enabling them to swim and shoal as they would in the wild.

We do not offer wild salmon or eel in our range as these are no longer sustainable unless line caught by individual fishermen. On the other hand we are able to offer seasonal special buys of sustainable wild sewin from the River Towi.

Our sea fish – haddock, mackerel and kippers - are all North Sea sourced and considered sustainable catches under Marine Conservation (MCS) recommendations.

We use only Gressingham Duck, a unique breed of duck farmed with welfare in mind in East Anglia, and renowned by top chefs for its succulent meat and fantastic gamey flavour.  Welsh Dragon Pork Sausage is made by our local butcher in Crickhowell.  Welsh Cheddar is sourced locally from the Blaenafon Cheddar Company

Food from the Heart

We simply want you to choose us for the flavour of our food and the friendly, reliable service we offer.
Jo Carthew, Black Mountains Smokery

Delivery Information

Destination Service Price Destination postcodes
Mainland UK
Standard Delivery by 5.00pm

Next day Courier

£4.95
 
Mainland UK
Premium Delivery by 1.00pm

Next day Courier

£10.50
 
Mainland UK
Orders greater than £100

Next day Courier

FREE
 
Scottish Highlands & Islands Courier (Allow 2 days) £13.75 IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE
Isle of Wight & Northern Ireland Next day Courier £13.75 PO30 – 41, BT
Channel Islands, Isle of Man
& Isles of Scilly
Orders less than £40
Orders greater than £40


Royal Mail
Courier (Allow 2 days)


£13.75
£22.00
IM, TR21-25, JE, GY


International TNT Global Express Please call for a quote  

Delivery Service

You can select your preferred delivery date online.  Orders can normally be dispatched within 3 days of receipt of your order by next day delivery, (Monday to Wednesday).  Friday to Monday deliveries are excluded to ensure that your order is delivered within the working week.  UK Bank Holidays & Public Holidays and days each side of them are also excluded for delivery.

Where possible, please use a delivery address where goods can be signed for.  Our couriers are instructed to leave parcels in safe place where necessary. At the checkout you will be asked to include recipient’s telephone number and any drop off / delivery / directions instructions.

Christmas Orders

We make special arrangements to cope with the Christmas demand. Orders required in time for Christmas and New Year should be received by 12th December. Please note that delivery on a specific day during this period cannot be guaranteed.

New Year Orders

Orders for the New Year holiday period must be dispatched prior to Christmas.  Please see notes above.  The first delivery after the New Year will be earliest 10th January when we have been able to produce fresh stock after the holiday period.

Christmas Delivery

Orders required for Christmas 2013 will be despatched from 10 -13th December and  17 - 20th December.  Please note that late dispatch leaves no room for courier error.

In the main our selected couriers provide an excellent delivery service throughout the year but, like all delivery companies, they become stretched in the week prior to Christmas and service can be affected by inclement weather conditions.

Given that we are sending out perishable goods we urge you, where possible, to receive personal Christmas orders earlier in December and freeze if necessary.

Customer Service

Packages can occasionally be delayed, or even undelivered, by the courier.  Please contact us as soon as you have any concerns about your parcel.  The quicker we know the better.  

We also love to hear any good news about our products and service so do please let us know what you think!  We always enjoy new serving suggestions and recipes - so do send them in for us to publish.  

Finally please note we are closed on all UK Bank Holidays and all UK Public Holidays.