Our Products & Service
Food from the Heart
"Very simply - we'd like you to choose us for the flavour of our food and the friendly, reliable service we offer." - Jo & Jonathan Carthew, Black Mountains Smokery
Fresh Food - Friendly Service - Reliable Delivery
Order in advance for delivery on a day of your choice in insultated packaging. No minimum order, delivery charge from £9.50). DELIVERY CHARGES VARY FOR UK HIGHLANDS & ISLANDS.
Our phone lines are open from 8.30am – 5.00pm on normal weekdays with extended hours and weekends in the run up to Christmas. Please do not hesitate to phone us for help with ordering, serving advice or any issues or frustrations. We are here to help!
We supply chefs, caterers, cafés, farm shops and delis. If you are a trade customer, please contact us via email or phone to request our wholesale prices here.
Passion and Lifestyle
Find out more about us in this short film made by Quality Cottages.
Our products are sourced with care, freshly prepared and vacuum-packed. We do not freeze any products at the smokehouse. This means they are all suitable for home-freezing without loss of flavour or texture. Alternatively they should be kept refrigerated at or below 3°C and should always be consumed within 3 days of opening.
The shelf life of our food varies from 10 and 28 days depending on the particular product. It helps us greatly to receive orders with some notice so that we can plan our production to meet delivery needs. This means that we can pass on as much product life to our customers as possible.
To receive news of special offers, seasonal buys and recipes, please register to sign up to our monthly e-newsletter. We promise not to bombard you with messages – and we will never pass on your details to any third party. Don't miss out on special offers and bulk buys on our smoked fish and meats.
We hope our new gift packaging in the form of beautiful sleeves and cartons which bring a sense of our surroundings and make every one of our award winning products worthy of being a gift, however big or small. Our produce is otherwise packaged in smart but simple gold vacuum packs. Our packaging is kept to a minimum to reduce the cost to you and to minimise its environmental impact. The quality of our range of luxury foods is in the eating!
Orders are generally dispatched in insulated outer packaging. Each parcel carries a label indicating that the contents are perishable and the date they should reach a refrigerator, which is a maximum of 48 hours depending on weather conditions.
The packaging of our larger hampers, (gourmet boxes, feasts and larders) is either re-usable or recyclable. Please feel free to re-use the liners and enjoy using them for your own picnics.
Provenance & Sustainability
We take great pride in knowing the exact provenance of everything we buy. We source our fresh foods with great care from quality UK suppliers only and process them at our own smokehouse.
We purchase only premium grade, sustainably farmed salmon from Shetland. The salmon are fed a diet of high quality fish meal and fish oils derived from wild caught small fish, such as capelin, which they would eat in the wild. They are reared in high currents enabling them to swim and shoal as they would in the wild producing lean, healthy salmon perfect for smoking. Top quality salmon farmed in harmony with the environment helps protect precious and scarce Wild Salmon by reducing demand on wild stocks.
We do not offer wild salmon or eel in our range as these are no longer sustainable unless line caught by individual fishermen.
Our sea fish – haddock, mackerel and kippers - are all North Sea sourced and considered sustainable catches under Marine Conservation (MCS) recommendations.
We use only UK Farm Assured (Red Tractor) chicken and duck. Gressingham Duck is a unique breed of duck, renowned by top chefs for its succulent meat and fantastic gamey flavour. Welsh Dragon Pork Sausage is made by our local butcher in Crickhowell. Welsh Cheddar is sourced locally from the Blaenafon Cheddar Company and our new Welsh cheeseboard sourced from all over Wales.