Our Products & Service

Welsh artisan food & hampers delivered on your day of choice

Very simply – we’d like you to choose us for the flavour of our foods and the friendly, dependable service we offer.
Jo & Jonathan Carthew, Black Mountains Smokery

Good Old-Fashioned Customer Service

Our phone lines are open from 8.30am – 5.00pm on normal weekdays with extended hours and weekends in the run up to Christmas. Please do not hesitate to phone us for help with ordering, serving advice or any issues or frustrations.  We are here to help!

Just a note of huge thanks. My son received his birthday treat package today in Salford and was really delighted. Beautiful produce and wonderful service.

Sue Whitbread January 2024

I received from … the most delicious side of smoked salmon, sliced better than any I have ever come across before, it was so easy to serve. And the packaging was equally superb, it ensured arrival in perfect condition. Brilliant product and service, thank you.

Philip Prettejohn, February 2024

Happy New Year! My family were more than thrilled with the Christmas hamper. I had another thank you from them today. You supplied a ham for my 80th celebration last year. It was received so well, some guests returned for a third helping. Thank you for your attention to detail, using local products and good wishes for this year.

Margaret Hughes Jan 2024

ward-winning smoked foods

Our award-winning smoked foods are traditionally cured and “Gently smoked over Welsh Oak”. Our smokery produce includes smoked salmonfishchickenduck cheese and
smoked food gift hampers.

We work closely with other Welsh family producers sourcing artisan food and drink to ensure our hampers are full of flavour & integrity.

Ordering and Delivery

Order in Advance – Choose your Delivery Date
Chilled Delivery £9.95 Mainland UK
Delivery FREE on orders worth at least £150 – Delivery FREE for Hampers (Charges and service may vary forHighlands and Islands)

DETAILED DELIVERY & ORDERING INFORMATION

Order online at any time or simply phone us for mail order, any further product information and serving advice – or if you are having any difficulties online.  We are here to help! You can click to download our latest price list (or request one by post).

Trade Enquiries

We supply chefs, caterers, cafés, farm shops and delis. If you are a trade customer, please contact us via email or phone to request our wholesale prices here.

Corporate Enquiries

We are delighted to quote for corporate gifts and staff incentives.  Please contact us for more information.

Freshest Produce from Black Mountains Smokery

Fresh Produce

Our products are sourced with care, freshly prepared and vacuum-packed. This means they are suitable for home-freezing without loss of flavour or texture, with the exception of Smokey Jo’s Pâtés.

They should otherwise be kept refrigerated at or below 3°C and should always be consumed within 3 days of opening.

The shelf life of our food varies from 10 and 28 days depending on the particular product. It helps us greatly to receive orders with some notice so that we can plan our production to meet delivery needs. This means that we can pass on as much product life to our customers as possible.

Promotions

To receive news of special offers, seasonal buys and recipes, please register to sign up to our e-newsletter. We promise not to bombard you with emails – and we will never pass on your details to any third party.  Once you are subscribed you will receive every offer – there is no need to unsubscribe and re-subscribe each time.

Don’t miss out on special offers and multi buys on our smoked fish and meats.

Products and Service; Christmas Fair

Packaging

Our branded and recyclable gift packaging in the form of beautiful sleeves and cartons brings a sense of our surroundings and makes every one of our award-winning products worthy of being gifted, however big or small.  Our produce is otherwise kept to a minimum to reduce the cost to you and to minimise its environmental impact; simply packaged in smart but simple gold vacuum packs.  The quality of our range of luxury foods is in the eating!

All orders are dispatched in food-safe insulated outer packaging with ice to ensure your order reaches you in perfect condition. Each parcel carries a label indicating that the contents are perishable and the date they should reach a refrigerator, which is a maximum of 48 hours depending on weather conditions.  Please try to reuse the liners and enjoy them and the ice packs for your own picnics or re-purpose them. Click here for ideas!  In the past, we supplied return sacks for the liners but this costs more in carbon than re-use.  Please feel free to return foil liners to us if you have collected enough of them to make it worthwhile sending back.

The packaging of our larger hampers, (gourmet boxes, feasts, and larders) is either reusable or recyclable.

We are always striving to improve our packaging in terms of sustainability and eco-friendliness. Our current offerings reflect what options are available to us as a small company but you can expect to see compostable vacuum bags in the future.

Products and Service : Our Production Manager

Provenance & Sustainability

We take pride in knowing the exact provenance of everything we buy. We source our fresh foods with great care from quality UK suppliers only and process them at our own smokehouse.

We purchase only premium grade, sustainably farmed salmon from Bakkafrost Scotland. The salmon are fed a diet of high quality fish meal and fish oils derived from wild caught small fish, such as capelin, which they would eat in the wild. They are reared in high currents enabling them to swim and shoal as they would in the wild producing lean, healthy salmon perfect for smoking. Top quality salmon farmed in harmony with the environment helps protect precious and scarce Wild Salmon by reducing demand on wild stocks.

We do not offer wild salmon or eel in our range as these are no longer sustainable unless line caught by individual fishermen.

Our sea fish – haddock, mackerel and kippers – are all North Sea sourced and considered sustainable catches under Marine Conservation (MCS) recommendations.

We use only UK Farm Assured (Red Tractor) chicken and duck. Gressingham Duck is a unique breed of duck, renowned by top chefs for its succulent meat and fantastic gamey flavour. Our cooked ham and dry-cured bacon are produced from outdoor bred pigs. Welsh Dragon Pork Sausage is made by our local butcher in Crickhowell. Welsh Cheddar is sourced locally from the Blaenafon Cheddar Company and our Welsh cheeseboard sourced from all over Wales.

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I just wanted to thank you for both delaying our order by a day so that the smoked trout could be included and then arranging the new delivery day to suit us.  Great service!     Tony Walters – March 2024