Telephone: 01873 811566
Our smokery shop and phone lines are open from 9am – 5pm Monday to Friday.
Please do not hesitate to phone us for help with ordering and serving advice or with any issues or frustrations you may have.
Do please order in advance for shop collection (especially at Christmas) as we do not always hold stock of everything.
* Lockdown & Social Distancing Alterations *
During the UK's period of lockdown, we have revised our practices to help protect the health of our customers & staff and that of their freinds and family. This means, amongst other things, that we have implemented measures to minimise all contact and further sanatise all sufaces.
We are therefore able to continue our mail order service with very little perceptable to change to the customer however, our SHOP IS CLOSED and is only used as a venue for a 'click and collect' service.
Click and Collect
Our shop never got a chance to fully recover after the flooding we experienced in February... infact it now looks more like a store room! We only open up the shutters and the shop entrance to let the sunlight in to help mellow the yellow lights in our warehouse and office.
We are no longer selling anything directly from our "store room" but you are still very welcome to collect orders from our site.
You can place an order Over the phone with ease, or by selecting 'Collect from Smokery Shop' when ordering online. Be sure to also select your preffered collection day between Monday - Friday so we know when to expect you. It also always helps to give us ample warning to help ensure we have all the correct stock for you.
When you come to collect, wave at us through the window or grab our attention however best you deem appropriate. We'll then retrieve your order from our fridge and take it to your car.
We do all we can to keep everything clean and follow government guidlines, but please only select click and collect if you feel comfotable to do so. Of course, these measures are only temporary and we hope to have our shop open and fully functioning very soon!
Lockdown rules also mean that unfortunately we will not be hosting any Smokery Tours and Tasting for the forseeable future. If you have any queries about a tour that you have booked, an order placed with us or anything else affected by the lockdown, please do get in touch.
Visit Our Shop
Our new Smokery & Hamper shop showroom opened in May 2015. There is much easier access (no longer any need to trip around the garden path to the back!) and more parking (though you may still need to double park, which we don’t mind at all!).
Our smokery shop and phone lines are open from 9am – 5pm Monday to Friday and from 9.30am - 1.30pm on Saturday.
We are planning to hold monthly Saturday Open Shop Days from April through to September on the last Saturday of each month. In the run up to Christmas, our shop is open every weekend in December and on the morning of Christmas Eve for order collection.
Tours and Tasting:
We offer a seasonal Smokery Tour & Tasting on Wednesday mornings at 11am from March to early September. Numbers are limited to 8 - so booking ahead is essential. £15 per person to include samples.
See you soon we hope ...?
Black Mountains Smokery
Tel: 01873 811566