Order in Advance & Choose your Delivery Date
Chilled Delivery £9.95 to Mainland UK – FREE for Hampers – FREE on orders over £150
Delivery Charges & Services vary for some Islands and Highland locations (see below)
Delivery to most Scottish Islands is unavailable as our courier will not carry perishable items for longer than 2 days (see below).
When placing an order, please use the postcode look-up to input your delivery address.
If you have a problem finding their correct address, please phone us. I’m afraid we cannot be liable for parcels misdelivered due to incorrect postcode and address details.
Please include a mobile number for the delivery address so that the recipient can receive delivery update texts from the DPD driver and provide directions when requested.
The driver won’t put a card through the door saying where a parcel has been left but they will text an image of where they left it. Please check that this place is recognisable! We cannot be responsible for parcels delayed where the recipient independently rearranges the delivery date with DPD.
Christmas Deliveries & Collections
We make special arrangements to cope with the Christmas demand. Orders required in time for Christmas and New Year should be placed ASAP in November and early December with a Christmas delivery date requested. Though we try to keep our order book open as long as possible, it usually closes by the 12th of December or earlier.
All deliveries made from 14th – 20th December will be dated into the New Year, with the exception of Smoked Fish Pates which have a 7-10 days shelf life and can’t be refrozen, and Gravadlax and Smoked Haddock which freeze beautifully.
Please note that delivery on a specific day during this period cannot be absolutely guaranteed. We track every parcel to its destination, however, we are at the mercy of our couriers once parcels leave us.
Please see our blog for further Christmas ordering information and don’t forget to sign up for our newsletter here to get our Christmas Offer – a free Redcurrant & Port Jelly 110g with all orders over £60!
How & When to Order
Please order in advance. You can select delivery on your day of choice (Tuesday – Friday). Order in advance to arrive in time for a birthday, anniversary or any special occasion.
Our deliveries are made by DPD Couriers on a next-day service and will be shipped the day before your order is due to arrive.
Orders can normally be delivered within 3 days of being received; and often by the next day. It is advisable to order well in advance especially for Christmas and busy periods or for larger quantities. Some products are produced to order only, such as Hams & Gravadlax.
Ordering in advance helps us to plan production to deliver the freshest produce with the longest shelf life. Our produce is freshly prepared, with shelf life of at least 10 – 20 days. Our produce is suitable for home freezing (except Smokey Jo’s Pates).
You can select your preferred delivery date at checkout. Weekend and Monday deliveries are excluded to ensure that your order is delivered within the working week. UK Bank Holidays & Public Holidays and the day after them are also excluded for delivery.
Parcels do not need to be signed for but it is advisable to provide leave-safe delivery instructions, should you or your recipient be out. Please warn your recipients to expect their deliveries so that the contents can reach a fridge in good time.
Please include a mobile number for the delivery address so that the recipient can receive delivery update texts from the DPD driver and provide directions when requested. The driver won’t put a card through the door saying where a parcel has been left but they will text an image of where they left it. Please check that this place is recognisable! NB we cannot be responsible for parcels delayed where the recipient independently rearranges the delivery date with DPD.
Please be assured that orders are packed in insulated packaging, which will keep the contents in good condition for at least 2 days and more in the wintertime. You need not be concerned about the quality of the food should your parcel suffer a delay.
Our Delivery Service includes
- Chilled overnight delivery on your day of choice (Tuesday – Friday)
- Beautifully packed parcels, especially gifts and hampers with handwritten gift messages
- Insulated & sustainable outer packaging. Our cardboard boxes are all recyclable, inner foil liners are reusable and any wool insulation is compostable.
- A dedicated tracking service. We will provide you and your recipient with tracking information and we also track every parcel to its destination.
- Premium morning delivery (Postcode dependent) – £3 surcharge
In the main, our couriers deliver great service but packages can occasionally be delayed, or even undelivered, by the courier. Please contact us as soon as you have any concerns about your parcel. The quicker we know the quicker we can act. We do our very best to track and chase every parcel to its destination. We have even been known to hand deliver parcels where an area depot suddenly suffers significant delays. Please warn your recipients that a parcel is on the way and please check the proof of delivery update, that you will receive by text or email, to ensure that delivery has been made to a place that you recognise.
We love to hear any good news about our products and service so do please let us know what you think! We always enjoy new serving suggestions and recipes – please do send them in for us to publish!
Finally please note we are closed on all UK Bank Holidays and all UK Public Holidays.
We are here to help: 01873 811566
We are here to help: 01873811566
Available to all mainland UK postcodes. Scottish borders and Dumfries & Galloway can only receive deliveries through the pre-6pm service.
Service: Overnight Courier
Available to most Mainland UK postcodes. Not available for Scottish borders, Dumfries & Galloway or Highlands.
Service: Overnight Courier
Not available for Scottish borders, Dumfries & Galloway or Highlands and Islands
Service: Overnight Courier
Price: Delivery free on orders over £150
Destination Postcodes: AB31-39, AB41-56, IV1-28, IV30-36,IV40, IV52-54, IV63, PH15-26, PA21-35, FK17-21, KW1-14
Service: Courier (Allow 1-2 days)
Unfortunately we cannot deliver to some Highlands and Islands postcodes, as our courier DPD will not carry perishable goods for more than 2 days.
Destination Postcodes: HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA36-49, PA60-88, PH30-44, ZE1-3
Destination Postcodes: PO30 – 41
Service: Courier (allow 2 days)
Destination Postcodes: IM JE, GY
Service: Courier (Allow 2 days)
Delivery no longer available: TR21 & TR25
Service is no longer available as rates have become too expensive and delivery too unreliable.
Margery S, January 2021