Our Products & Service
Jo & Jonathan Carthew, Black Mountains Smokery
Good Old-Fashioned Customer Service
Our phone lines are open from 8.30am – 5.00pm on normal weekdays with extended hours and weekends in the run up to Christmas. Please do not hesitate to phone us for help with ordering, serving advice or any issues or frustrations. We are here to help!
‘I have to say that we have used your company before, and will do so again as I really do think the customer service you offer is exemplary. The food is fabulous too!’
Dasa Brynjolffssen, April 2022
‘I appreciate your contacting me and trying to make the best decision when time and distance make it difficult to communicate and coordinate things immediately.
I have purchased hampers from you before, and they have proven to be a huge success. I have no doubt in my mind that this will be equally successful’
Sky Warner, April 2022
‘I order my father hampers for most occasions. He said the hamper was lovely, very good quality and I have received great service despite a small hiccup (which I totally understand happens), so I will absolutely order again from you all!’
Nicole Spanswick, March 2022
We work closely with other Welsh family producers sourcing artisan food and drink to ensure our hampers are full of flavour & integrity.
Ordering and Delivery
Order in Advance – Choose your Delivery Date
Chilled Delivery £9.95 Mainland UK
Delivery FREE on orders worth at least £150 – Delivery FREE for Hampers
We supply chefs, caterers, cafés, farm shops and delis. If you are a trade customer, please contact us via email or phone to request our wholesale prices here.
We are delighted to quote for corporate gifts and staff incentives. Please contact us for more information.
Our products are sourced with care, freshly prepared and vacuum-packed. This means they are suitable for home-freezing without loss of flavour or texture, with the exception of Smokey Jo’s Pâtés.
They should otherwise be kept refrigerated at or below 3°C and should always be consumed within 3 days of opening.
The shelf life of our food varies from 10 and 28 days depending on the particular product. It helps us greatly to receive orders with some notice so that we can plan our production to meet delivery needs. This means that we can pass on as much product life to our customers as possible.
To receive news of special offers, seasonal buys and recipes, please register to sign up to our monthly e-newsletter. We promise not to bombard you with emails – and we will never pass on your details to any third party. Don’t miss out on special offers and bulk buys on our smoked fish and meats.
Our branded gift packaging in the form of beautiful sleeves and cartons brings a sense of our surroundings and makes every one of our award-winning products worthy of being given, however big or small. Our produce is otherwise packaged in smart but simple gold vacuum packs. Our packaging is kept to a minimum to reduce the cost to you and to minimise its environmental impact. The quality of our range of luxury foods is in the eating!
All orders are dispatched in insulated outer packaging. Each parcel carries a label indicating that the contents are perishable and the date they should reach a refrigerator, which is a maximum of 48 hours depending on weather conditions.
The packaging of our larger hampers, (gourmet boxes, feasts and larders) is either re-usable or recyclable. Please feel free to re-use the liners and enjoy using them for your own picnics.
Provenance & Sustainability
We take pride in knowing the exact provenance of everything we buy. We source our fresh foods with great care from quality UK suppliers only and process them at our own smokehouse.
We purchase only premium grade, sustainably farmed salmon from Shetland. The salmon are fed a diet of high quality fish meal and fish oils derived from wild caught small fish, such as capelin, which they would eat in the wild. They are reared in high currents enabling them to swim and shoal as they would in the wild producing lean, healthy salmon perfect for smoking. Top quality salmon farmed in harmony with the environment helps protect precious and scarce Wild Salmon by reducing demand on wild stocks.
We do not offer wild salmon or eel in our range as these are no longer sustainable unless line caught by individual fishermen.
Our sea fish – haddock, mackerel and kippers – are all North Sea sourced and considered sustainable catches under Marine Conservation (MCS) recommendations.
We use only UK Farm Assured (Red Tractor) chicken and duck. Gressingham Duck is a unique breed of duck, renowned by top chefs for its succulent meat and fantastic gamey flavour. Our cooked ham and dry-cured bacon are produced from Free Range pigs. Welsh Dragon Pork Sausage is made by our local butcher in Crickhowell. Welsh Cheddar is sourced locally from the Blaenafon Cheddar Company and our Welsh cheeseboard sourced from all over Wales.
Alex S, November 2020