All online orders received will be confirmed by e-mail from Black Mountains Smokery and you may also receive a second payment confirmation from Sage Pay. If a confirmation is not received please check your junk and spam and add us to your safe senders.
Overseas Customers & Deliveries
We deliver mainly within the UK only but are delighted to accept orders from overseas customers for delivery within the UK.
Sadly we are no longer able to quote for overseas delivery as the overnight services have become both expensive and unreliable. Delivery to some UK offshore and remote postcodes (with delivery times greater than 2 days) are also no longer possible.
On the rare occasion of a product not being available we reserve the right to substitute items of a similar or greater value but we will always endeavour to contact you first. If we need to part ship your order delivery charge on any extra shipments will be at our cost.
We accept payment by Visa and Mastercard. Payment is processed by our payment provider SagePay.
You can order in advance and select your delivery date. Certain products are produced to order and must therefore be ordered further in advance than others e.g. Free-range hams. Orders can normally be dispatched within 3 working days (Monday to Wednesday) of receipt of your order on a standard next-day delivery service. Saturday to Monday deliveries are excluded to ensure that your order is delivered within the working week. Please note we are closed on all UK Bank Holidays and all UK Public Holidays. Please note Orders for Christmas delivery should be ordered as far in advance as possible to avoid disappointment. Christmas delivery slots are allocated first come first served.
Orders for the weekend will be dispatched on Wednesday or Thursday for delivery Thursday/ Friday. Orders required for delivery on a Monday will be sent to arrive in time for the weekend prior to it. UK Bank Holidays & Public Holidays and days each side of them will be excluded for delivery.
Please use the postcode look-up to input your delivery address. If you have a problem finding their correct address please phone us. I’m afraid we cannot be liable for parcels misdelivered due to incorrect postcode and address details.
Please use a delivery address where goods can be signed for. At the checkout you will be asked to include recipient’s mobile telephone number for courier alerts and updates and any delivery instructions. Parcels can be left in a safe place if the recipient is out but we would advise you to alert recipients of gifts to keep a lookout for their delivery. Black Mountains Smokery cannot be held liable for perished goods if the recipient is away and not able to find their parcel in good time.
We make special arrangements to cope with the Christmas demand: Please refer to the delivery page for up-to-date information on our deliveries, especially our last orders and delivery dates for Christmas. Delivery on a specific day during this period cannot be guaranteed.
New Year Orders
Orders for the New Year period must be dispatched prior to Christmas. Please see notes above. The first delivery after the New Year will be the second week of January at the earliest when we have been able to produce fresh stock after the holiday period.
Alterations & Cancellations
We can accept alterations to an order by e-mail or phone as long as it has not been packed ready for dispatch.
Occasionally some packages can be delayed or even undelivered by the courier. Please contact us as soon as you have any concerns about your parcel. The quicker we know the better. Black Mountains Smokery cannot be held responsible for parcels that are undelivered or mis-routed due to incorrect addresses given by the customer.
Website & Cookies
Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We have taken great care to present the products on our website accurately. The photography is a good indication of the actual product and gift packaging, where relevant, however please see product listings for exact product descriptions.
From time to time our website may contain hyperlinks to websites operated by other parties. Such hyperlinks are provided for your reference only. We may not control such websites and are not always responsible for their contents. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on them.
All website design, text, images and graphics and the selection and arrangement thereof on our website(s), is the copyright of Black Mountains Smokery Ltd. Permission is granted to electronically copy and to print portions of our website(s) for the sole purpose of placing an order through Black Mountains Smokery Ltd, or to use our website(s) as a shopping resource. Any other use of materials on our website(s), including reproduction for purposes other than those noted above, modification, distribution or republication any part of it without the prior written permission of Black Mountains Smokery Ltd is strictly prohibited.
Data Protection and Privacy Statement
Personal information provided to us by you will be held by Black Mountains Smokery Ltd. We will never share this information with third parties unless required to do so by Law. If you opt-in to subscribe to our monthly newsletter we will contact you by e-mail &/or post to advise you about our products and promotions; however, we will never inundate you with messages. If you do not wish or no longer wish to be contacted, you can unsubscribe in one click from the newsletter or please e-mail us. Please be assured that your personal information will only be used to ensure your orders and requirements are met efficiently within a safe and secure environment. We request you to keep secure any user names and passwords issued to you for your use on our website. Please contact us if you need any further clarification.
Please tell us why you are not satisfied. If we agree, we will do all we can to improve and we will be happy to make you a refund for the value of the goods with a deduction for postal charges. Or we will resend your order with amendments for which we reserve the right to re-charge for packaging and postage costs.